In September we purchased a Whirlpool French door refrigerator (model WRF989SDAM03). All was fine for the first few weeks - it ran off an on as one would expect a refrigerator to, and it made food cold and all was good.
A few weeks later, it started making grinding/growling noises. The noises got progressively louder until it sounded like a vehicle idling in the kitchen. In March we called Whirlpool, they sent a technician, technician diagnosed a failing compressor.
A week later, the technicians returned and installed a new compressor. It took them about 40 tries and 4 hours, but they got it to seal. Or so they thought. Three days later we lost cooling to the freezer and the fridge ran non-stop. The same tech service company admitted that they probably damaged lines trying to seal the compressor so much, and Whirlpool expedited them another compressor which they installed.
Ever since they installed the 3rd compressor, the fridge cools just fine but it never. stops. running. Well, that's not totally true. Every 4th day it shuts off for 5 minutes around 8:30 in the morning. But beyond that, it's running. All day. All night. Cycling away, fans and compressor whirring on and off. Constantly.
So I called Whirlpool again, and they sent a technician out. He ran 1.5hrs of diagnostics and consulted with a Whirlpool engineer on the phone, who declared the fridge is fine.
But it never stops running. And apparently I'm supposed to accept that.
I spent a long time arguing pointlessly with an asshole manager from Whirlpool Customer Care (the highest I could escalate) who insisted, over and over, that because the engineer deemed it fine, it's fine. That the constant running is not a problem so long as the food is cold. That there's fuck all they're willing/able to do about it, but he'll "make a note of my concern." He tried claiming that it's running all the time because I bought it when it was cold out and now it's hot out. It's 60°F where I live this week - it's not hot out.
I understand that newer, efficient refrigerators run more than their older counterparts, but this is absurd. It didn't run like this when it was new, and I refuse to accept that this is normal operation. I'm working with Lowes to try to get the situation resolved (we purchased their 5yr extended warranty) but thus far all they've been able to do is defer to Whirlpool, who refuses to honor their warranty because they refuse to acknowledge it's abnormal.
Is there anything else I can do? Am I crazy to think a fridge should shut off occasionally?
Submitted April 28, 2016 at 01:44AM by wrf989sdam http://ift.tt/1SBEWbP Appliances
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