A loud group is fine. They are having a good time, they provide cards that authorize, and they haven't yelled at anyone on the staff.
Failing air conditioners are fine. It is good practice for our backup engineer in training and we have just enough rooms to move the more vocal guests.
A broken refrigerator in the kitchen is no big deal. We have a couple of others and everything was moved with sufficient haste. Repairs are high priority and it exposed another issue which could have been far more catastrophic if it had gone unchecked.
A guest who rages at my co-worker and manages to push corporate customer service so hard that the corporate customer service rep admits to me that this lady is off the deep end? This is fine too, as I manage to calm her down within moments.
Until she calls corporate back ten minutes later requesting a room move.
Yeah... I'm not sure whether this is profound lack of understanding how to communicate or an intentional avoidance of said co-worker on the basis of being very not the same skin color, but I'm done with the zen. Go to sleep, walk out of here tomorrow morning, and please do us the favor of not staying in hotels in the future.
Now if you will excuse me, I have to be unconscious for a few hours and re-attain enlightenment in the shower before work.
Submitted June 13, 2016 at 05:43PM by 4432A http://ift.tt/1YlvfE2 TalesFromTheFrontDesk
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