Hello Reddit, Just moved into a gated community of duplexes, and have had a horrible time so far with the move in. Here's a review I did, to better explain: I've been here less than a month--moved in on August 30th, 2015. When we first pulled up with the Uhaul, after waiting an hour to give our first check to the front office staff that was understaffed, and waiting for them to change the locks, I noticed two large problems: one, the concrete is lifted up from the mature roots underneath it. They've tried grinding it and others around the property down, but there's only so much grinding they wanted to do. And two, the gutters are full of leaves. I shrugged it off because I understand some items can't get done in time, but when I walked into the house to view my new home, it was filthy and looked like they barely did any turn over since the last resident. Also, there was a washer and dryer in the place--we bought our own, and already let them know this a month in advance. I immediately called the front office, left a message to have someone get back to me about these issues, and went back the Uhaul to start unpacking. Brought boxes to the hallway bathroom and found dead insects in the bathtub. Brought food from my last refrigerator to this new refrigerator, and this new refrigerator was still dirty. Our back door didn't, and still doesn't shut properly, and my wife was told to do some mcgyvering to close it. Called again, and got someone on the phone who let me know that the cleanliness of this place wouldn't be spotless. WHAT? And, when I told the lady our washer and dryer would be delivered early the next day, she told me they would be out early the next day--ok, I guess. Anyways, I sent an email, two days later, to one of the front office people about the issues in my place, and let them know to get a hold of me from now on, since my wife was being told to do crazy nonsense to close a door, and even gave them my days off, and the times they could reach me when I was at work--between 12-2pm. The next day they called me at 10am, and since they didn't get in touch with me, they called my wife. I talked with another front office person later that day, and was told my service requests had been logged and they would get it done, plus we would be put on a list with 30 other units that need new back doors--sweet. A week went by, no one showed, so I stopped at the office on my day off, and the front office person told me nothing was logged and seemed surprised about the back door item. Today, we were on our way to our old neighborhood to see friends, and my wife gets a call from a front desk staffer that leaves her a message saying we owe $200 dollars and if we don't pay tomorrow that their legal department will get involved. WHAT? Wife called back and the lady on the other end tells her she doesn't know why we owe money, she's just doing what the managers give her to do--call new residents that paid a HUGE upfront amount already, just to get keys to a duplex that shouldn't have been rented out without proper maintenance and housekeeping? We wouldn't have been able to get our keys without giving them the complete amount they asked for on our contract. Anyways, lady on the other end of the phone checks our records and sees that we've paid everything and doesn't know why it says we owe. Dinner was delicious tonight, and opening day for the NFL was amazing, but the Arbors at Antelope needs to work on communication and follow through. To the managers that read this, I don't need a response because in the less than one month I've been here your word has shown to be less than noble. Get your act together. That is long, sorry. Here's the kicker: saw online that this place I'm living in is going for $120 cheaper, and has been since the first day we moved in. Tomorrow, when I call the head manager of the property about their mistake in U.S. Owing money I want to talk to him about re-negotiating. What do you think, Reddit?
tl: horrible experience in new move, found rent is cheaper just 14 days after move-in, and want to re-negotiate rental agreement. What think?
Submitted September 15, 2015 at 11:33AM by Judahiscariot http://ift.tt/1FJJp6f findareddit
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