Hi my name is Tiffany I have been with olive Garden for 9 yrs and 3 months. Friday July 21,2017 would be my last day employed for olive garden because of a walkout table that day. Let me start by saying I was documented a month ago for a walkout my one and only document in almost ten years for this matter all because of our new ziosk system.. This particular table was sitting at table 20 it was a mother daughter and granddaughter they receive there check after eating by me and give me there credit card I tell them They can make there pmnt on the ziosk computer on there table. They ask me if i could do this for them so I do. I swipe the card and it now goes to the tip process I explain they start the tip at 20% you can stay there or slide down the dile or up the dile and once you decide you will hit accept tip which will bring you to a blank screen and you will sign your name with your fingertip hit accept signature and it will hve you a print option than I step away from the table because I do not want to hover while they are in the tip process. After they leave it is brought to my attention by my zone partner that the pay button is still visible which means they did not pay there bill all I can come up with since I ran there card is that before they hit accept tip they canceled the transaction by accident not knowing. I bring this to my GM and he has to document the incident but assures me not to worry since this is my first document in almost 10 yrs and that says a lot. He even joked about going home and hanging it on my refrigerator. Than this past Friday July 21 2017 I was working a lunch business decline shift and had a table at 76 a elderly gentleman and is elderly daughter he looked to be in his 80s and her in her 60s. Needless to say I'm asked to pick up a round gop of 7 people out of my section at table 92. As I'm taking care of the 7 top and boxing them I head over to 76 to do the same and box them and notice there food had already been boxed and they were standing up getting ready to leave so I offered to bag there boxes and asked if whoever boxed there food for them got them mints they said no but we paid our bill already on the little computer. I was a little busy at the time and they certainly did not seem the type to walk out on there check so I said to them " Have a great day and come back to see us again" a few minutes later i go to run my read at the end of my shift and see there check is still in the screen meaning they did not pay . A server was stabbing next to me when i noticed and said "Tiff chalk it up and pay it" and I was going to do just that when i thought to myself what if they come back realizing they forgot to pay and management has no clue what they are talking about so I thought let me run this by the manager that was there and let them know I'm paying the 43.00 though because it is not worth losing my job over. The manager told me she didn't want me to pay for a walkout check and I told her i insist so I go to close out the check and the manager must have closed it out already. So I asked her why and again she said she could not allow me to pay for a walkout check . So I thought she did me a favor by doing this. So I come into work the next day and my Gm asked to speak to me he asked me what happened and I explained he told me I'm sorry tiff it's automatic termination and I hve to follow procedure I said you would hve never known if i didnt being it to your attention and I offered to pay it doesn't that count for something? So honesty obviously isn't the best policy with what I thought was my family OLIVE GARDEN my heart is broken over this. I am filing an appeal and asking for a peer reveiw. Also since day one we were all told you hve 2 options when a guest walks out #1 olive garden pays the bill and you get a write up #2 you pay the bill. Well apparently we were taught wrong.. I am looking for the policy and procedure for this and can not find it in my handbook. Apparently when hired we sign a cash handling document and I need to find out what this document says exactly and am not having any luck. If anyone who works or has worked for olive garden could help me find this I would greatly appreciate it... Thank you for hearing my story
Submitted July 25, 2017 at 04:16AM by Tifffish http://ift.tt/2tEYyuJ TalesFromYourServer
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