My favorite: I am a manager at a large home improvement retailer. Our appliances dept had a customer call and since my salesmen were all busy, I took it... customer wanted to order a refrigerator over the phone for delivery (know that we absolutely hate phone orders... come in or order online. It is guaranteed that you get someone cursed out when you order over the phone because other customers don't understand why you get priority, you are the worst)... she had the model number so this was a quick transaction... I rang her, set everything up for delivery, and asked for her credit card number... me:me... her:squirrel (note, she sounded at least 80)...
Me: ok ma'am we can make that happen and that'll be $xxxx.xx, can I have your card number. Squirrel: no, I just want to pay cash... Me:... I'm sorry ma'am but we don't do COD... the product needs to be paid for before it gets ordered... we don't have anyway around that... Squirrel: (sweet as can be) I know that, I have the money right here... Me:... Me:*sigh Me:... Me: ma'am, I can't take a cash transaction over the phone, if you want to pay with cash I can save what I have done here and you can come in and pay at any register by giving them your phone number. Or you can just pay by card... Squirrel: but why can't you take my money? Me: ... distance? Squirrel: (not getting it but still just being a sweetheart) but I have the money right here... Me: (being kind of a jerk): but the question is do you have a trustworthy carrier pigeon...? Squirrel: (after some silence followed by chuckling)... Oh I didn't think this through at all... I will call you back...
Thank you for breaking my brain and being so sweet. You are an angel.
Submitted August 02, 2017 at 01:11PM by Kalelssleeping http://ift.tt/2vmYYW1 TalesFromRetail
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