Friday afternoon this older man came in with one of those reusable cups. Starts grilling me about when those particular cups will be available to buy again. Proceeded to ask/demand that he only be charged for a "coffee refill". He didn't buy a first coffee, so no, can't charge him for a refill.
Me: we give a discount if you bring your own cup, but it won't be a refill. He doesn't seem to get it. Continues to insist it's a refill. I repeat my answer.
Him: At Wawa if you bring your own cup it's a refill.
Me: okay. Would you like anything else?
Him: I need an egg sandwich. No cheese.
Me: I can take the cheese off for you if you want.
Him: I'm allergic to cheese! I can't have cheese.
Me: okay. I'll take the cheese off for you.
Him: and I want it double egg.
Me: I can't do a double egg sandwich, sir.
him: I want a double egg sandwich, no cheese, on an English muffin.
Me: I can make you an egg sandwich and take the cheese off. It comes on an English muffin. But I can't make it a double egg.
At this point, my SS came over.
him: at Wawa they make me a double egg sandwich with no cheese!
SS: sir, all our sandwiches are premade so-
Him: well how long have they been sitting out?!
SS: we get them delivered every morning and we store them in our refrigerator.
Him: at Wawa they make their sandwiches fresh!
my SS and I stared at him. My SS is usually really bubbly and pleasant to customers, but I could tell she was losing her patience.
Me: sir, I'll make you your sandwich. Anything else?
Him: no that's it. (He pays) well, back to Wawa!
Me (internally): good. Bye.
SS (to me): good. Bye Felicia!
Just like... We're not Wawa. We're starbucks. So you can't expect us to have the same practices as Wawa.
TL;DR: guy comes in and doesn't understand that we don't operate like Wawa.
Submitted September 14, 2015 at 12:33AM by chlochlo13 http://ift.tt/1J67JPP starbucks
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