Yesterday I had an encounter with a semi-regular customer which still leaves me in disbelief that it actually happened.
Background: Customer, Soda Guy (SG), used to work for my boss. The guy is a bit anal, which is why he stopped working for her (longer story longer). So, SG approaches the counter and asked where our cases of Coca Cola were (recently we relocated our soda section to an aisle closest to the cash registers). SG usually buys four cases at a time. I guide him to the aisle, I'm anticipating a 'thank you' and happily loading up his cart. All is well in the world...
"Where is the Coca Cola?"
Me: "Here." pointing to yay-red case emblazoned with white script. "We are now carrying the 20 packs which are the same prices at the 12 packs". (The 12 packs were $5.99/case. My boss was offered a deal for the 20 packs at the same price when she placed the order).
SG: "WHAT?! NO, no, NO. You just don't do that! It's not the same product! This is...a mind bender!" SG made this circular contortion against his head with his hand to demonstrate "mind bender"
At this point I'm completely dumbfounded. It's the same soda, just in a different cardboard box!
Me: "Let's see if there are any in the refrigerator!" I happily suggested (because I'm sincerely doing my damnedest to satisfy the customer). SG voiced his refusal to buy the 12 packs even they were cold.
We run into my coworker, Keith, on the way to the fridge.
Me: "Hey Keith!" (’๏_๏’) "Are there any 12 packs left in the fridge?"
Keith: "Nope. Just the 20 packs. A guy just came in and bought the last six 12 packs."
SG looks like he's about to have a meltdown. "I can't do IT!"
Keith and I are at a complete loss. Keith tried convincing SG that he was getting the same product in a larger quantity for the same price.
SG: "Nope. It's NOT THE SAME PRODUCT. I'm going to the competitor. Tell your boss I said hello." SG turns on his heel and stomps out of the store, but not without leaving his cart in the middle of customer traffic.
Amazing how people seem to regress in age before your eyes...
TL;DR : Customer sees red when his beloved Coca Cola 12 packs morph into a 20 pack case (for the same price). Identity crisis ensues.
Submitted September 08, 2015 at 06:42AM by leftclicksq2 http://ift.tt/1UDiDDw TalesFromRetail
No comments:
Post a Comment