This happened last week, but I constantly keep thinking about it. So, I work at a hotel, and it's kind of the hotel policy not to say "no" to a guest (within limits of course). So, breakfast ends at 11am, and a couple comes in around 10:58am and apoogises for coming so close to closing and asks if they could still have breakfast. I told them that they can and proceed to seat them. I then go to the kitchen and inform them that we have one last table. As I do so, one of the line cooks tells me it's already 11am. I then said "yes, but when they approached me it was still 10:58, so I sat them". And he gets a little pissed off because he said that he had already started cleaning up. I told him that I'm sorry, but as per hotel policy, we can't really deny a guests' request (again, within limits), especially since we advertise ourselves as being open until 11am for breakfast.
What's your take on this? Would you have sat the guest or not? I totally understand the kitchens point of view, but was I to turn them away at a luxury hotel?
I'd like to add that the food for the lunch restaurant comes from the same kitchen. So I didn't delay their time to leave and go home as they were scheduled to work around 3pm before the team for the next shift comes in for dinner service, but they did have to get the breakfast ingredients from the pantry and refrigerator since they had already started setting up for lunch service.
Submitted October 06, 2016 at 05:13AM by alma_vh http://ift.tt/2cTvMOt TalesFromYourServer
No comments:
Post a Comment