Samsung Refrigerator leaked water and damaged floor. Customer Support said they're not responsible. Which Samsung entity should I sue in Small Claims court? legaladvice

This is in San Diego, Ca. United States. The fridge is a little over two years old. So it's not under warranty. One morning we found water everywhere around the fridge in the kitchen and obviously damaged floor. We found a lot of ice at the bottom of the freezer and couldn't close the freezer until we removed the ice.

EDIT: since everyone's interested in the full details. Here's the chain of events.

Since I first reported the issue a month ago, Samsung Exec Customer Relations contacted me. I was given an one-time accommodation to cover labor and parts for repairing the damage. I was very delighted to hear the solution.

As requested, I set up an appointment (and paid for it) to have a Samsung Authroized Contractor to inspect the fridge. I paid out of pocket. The contractor said nothing he notices. Possibly it was because we set it too cold in the freezer (we have a lot of food stored and it's just a standard temperature setting).

We also took time off to get licensed floor contractors to get a few estimates on the repair, as requested.

Yesterday, customer support called me and informed me that it's our own fault to set the freezer too cold so possibly caused the ice accumulating and water leak; Nothing is wrong with the fridge itself. On top of it, they're taking back the accommodation offered from before.

Here are some facts to consider: * It's a two years old $2200 fridge has always been probably used and well taken care of. * I have paid your authorized repair contractors out of pocket just to get 'educated' I should not set the freezer too cold. * We took off work to wait for floor contractors to come by for estimates and submitted them to Samsung as requested. * We set the freezer to be cold because we have a lot of food in there. * Consumers would obviously assume Samsung designed the product with safe temperature ranges. * At the end of day, how's our consumer's fault to turn on a temperature setting and ruined our house?

Submitted October 21, 2015 at 02:08AM by bmleon2002 http://ift.tt/1Lmz4St legaladvice