I only thought this would be a quiet night.
I checked in a local who upon pulling up almost hit the building.
Whatever, go sleep it off. I hand over the keys and send her on her way when I hear a shriek from the parking lot. I peek outside and she's loudly arguing with an unidentified male. She's sitting on the curb outside of her room- and, being by myself with only a taser as protection, I call PD.
Cue the slew of in house calls to the desk. "I apologize for the disturbance. I'm on the phone with the police right now"
Sorry, morning shift. You're going to get a lot of complaints. This girl has stayed with us before, and we haven't had any problems. She is now DNR for making me call the cops at 0130 because I thought she was being hurt.
She told PD that she was "upset because she lost her keys". I call bullshit, but whatever.
While I'm apologizing, I should add that to appease a guest who was generally unhappy from the get-go, I offered my personal flavored creamer because they were complaining about only having half and half or milk for their coffee. Awful, I know.
Well, I heard him mention to his wife that from now on, he'll ask the desk during subsequent hotel visits for some of the flavored creamer he knows we all keep stashed in the back.
So, I'm sorry. I kinda did that.
Furthermore, to the churchlady, who I have gone out of my way to accommodate from the get-go by negotiating a lower rate, pushing forward your reservation without processing a no show charge, allowing you a 10am checkin with no additional charge and generally fielding asinine phone calls from you for the past 3 months :
I'm sorry your meats spoiled, although I don't understand why you are continuing to seek compensation from us.
You told the desk clerk at check-in that you purchased the meats before you left for your trip- a 2-3 day trek across 3 states to get to us- I don't know how the meats spoiling is our fault.
According to the USDA, fresh, refrigerated meats are good for 1-2 days when held at a constant 40F (4C) temp. For some reason, I'm not entirely convinced you kept these meats at an appropriate temperature throughout your trip.
I can understand- if you're keeping them in an icechest, constantly buying ice can be expensive, and dumping out melted ice can be a pain- never mind all of the stopping you would have to do every so many hours to ensure the temperature is at or below 40F.
Given all of this information, those meats were no good before you checked in.
Furthermore, provided the meats were frozen and you kept them at the appropriate temperature throughout your journey, who is to say you didn't leave the meats in your car to spoil intentionally in an attempt to set your comp night scheme in motion. Just a thought.
I'm sorry the refrigerator was not plugged in when you arrived; that one's on us- however, once plugged in and set to the coolest temperature, you were asked to contact the desk in an hour, hour and a half's time if the refrigerator did not cool down. We also offered, both in advance (you had mentioned you might be bringing some foodstuffs) and when you notified us of the hotbox refrigerator, to store your refrigerated perishables in our refrigerator in the back. You declined. You also did not contact us to let us know that the refrigerator was not cooling as it should have- Nay, you waited until the 4th day of your stay to tell us that the mini fridge was not cooling, had never cooled down, and then began seeking compensation for spoiled meats- the value of which increased from $60 to $100 to $160 over the course of each conversation I have had with you.
You keep sending your sons (when I booked the room for you, you initially stated it would just be yourself- which is why I gave you the rate I did, then that turned into your son accompanying you and now there's an additional person?) to the lobby with hand written notes, requesting we do certain things for you.
You want me to take what funds you do have left to a bill pay center and pay your bills for you? I think not. You have two able bodied adult sons and a vehicle. I am not getting caught up in a "THE DESK CLERK STOLE MY MONEY!" ordeal.
Not only that, but you allegedly have a third son in the area who is a preacher-man. Why is your preacher-man son not taking care of you? Why don't you ask the congregation for assistance? Isn't that part of the appeal of a church? Fellowship and whatnot?
Furthermore, my religious beliefs (or lack there of) are none of your goddamn business and the next time you get in my face, I'm going to cold clock you- and for that, I won't be sorry.
I will kindly ask you to return to your room. Or ya know, check out.
For the massive ordeal we have apparently put you through, I'm sorry.
Submitted May 22, 2015 at 12:53PM by chupacuntbra http://ift.tt/1F1pzSg TalesFromTheFrontDesk
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