I've got a thousand stories from back when I worked as a manager in $retailStore.
It involves...a return! Of course. I'm walking by the jewelry counter and I hear my name called. My stomach turned and I knew from the exasperated tone and the look the cashier gave me that this could be annoyance #436 of that day.
I walk over and it's explained to me that this woman is returning an item but the refund is less than she paid at the time. This is because there was a promotion for buying that item that gave her store credit in her membership account that she'd already spent. Since having that store credit was predicated on her having bought the jewelry, the difference was deducted from the return.
She said she hadn't used her credit, hadn't bought anything since then, and that she'd had problems with identity theft on her credit card. So I have to go into the database and find her transaction. It turns out that it was done in-store and thus would need her personal pin and membership ID.
I find a reference to it and input the item number into the $storeWebsite and it comes up as a boat. She's understandably freaking out about having never bought a boat. I then have to call the membership dept and figure out what's going on. They go through a verification process with her over the phone and are then able to tell us what was purchased with those points. It turns out it was a sweater and not a boat. These things happen;Item SKUs can be changed or be different on different platforms.
I put in the updated upc and...it's the fucking sweater the lady has on right NOW! I look at it, the cashier looks at it, and we turn the screen towards the lady and she looks at it...and laughs. She totally remembered buying it now and there's no problem; she'll take the return the way it is.
I then leave to deal with the lady in appliances who is demanding to see a manager because she wants one refrigerator for the promotional price of a completely different one...a day after the promotion ended. Yay.
Submitted September 25, 2016 at 10:34PM by milleniumsamurai http://ift.tt/2cNKCSI TalesFromRetail
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