Hello Reddit! We have a few more open positions at The Northlake Partners in Woodinville, including this one!
You may also view this job description directly on our website: http://ift.tt/1EfA8As
Software Support Specialist
Are you tired of office politics, cube farms and working with non-contributors? Are you looking for a fun and challenging place to work where you can have a meaningful impact? Are you a go-getter that believes you should be rewarded based on the results of your work? Do you enjoy working with technology and learning new things? Would you rather be a visible and valued contributor in a smaller company instead of anonymous and under-appreciated in a larger company? Do you enjoy working with a wide range of customers and projects?
If you answered YES to all the above, then we would love to hear from you!
About Us Located in Woodinville, WA, The Northlake Partners provides business ERP software and consulting services for customers throughout the United States, Canada, South America, and Europe. We implement and support Microsoft Dynamics GP®, and we develop, implement, and support NorthScope™ - our web based suite of modules that manage sales, distribution, inventory, purchasing, business analysis and more. We encourage you to reference our web sites for more detail: GoNorthScope.com and TheNLP.com.
Corporate Culture We value customer service, integrity, and hard work and we offer a fun and challenging workplace with encouragement and opportunities for advancement. We all get along and there is no dead weight. We take pride in our work, we work hard, and we have fun. We are looking for self-starters and go-getters that share these values and want to be part of a great team and grow their skills.
Role Summary/Purpose Our software application is a transaction-based ERP solution that integrates with Microsoft Dynamics® GP. It is built on an extensive web based platform that includes over 200 pages within more than 10 modules. We have customer installations with users throughout the United States, Canada, South America, and Europe. These users generate support ranging from simple questions to technical problems that require developer assistance. Requests for support can come directly though our KB system, email, and phone calls.
The role of this position is to field all initial support requests, ensure they are closed within a timely manner, and ensure the customer is satisfied with the result. This process involves correctly categorizing each issue within our KB system, assigning them to the correct company resource, following up to ensure they are be completed on time, and engaging with the customer to let them know the status of their open support items. Initially, most of the duties will be focused on the project management side of support but each month, more and more of the actual support tickets should be able to be assigned directly to you. Candidates should feel comfortable engaging directly with the customer.
This role has the possibility of developing into a project implementation specialist or junior developer, depending on the path you are most interested in. Duties & Responsibilities
- Receive support requests from customers, Project Leads, and Developers, and ensure you have a good understanding of the issues in order to properly categorize them.
- Enter tasks in JIRA, assign them, prioritize, and keep track of their progress
- Communicate with customers and Project Leads while they have open issues
- Troubleshoot issues and solve them
- Identify any discovered software bugs
- Other duties as assigned
Required Experience & Knowledge
- Strong written and verbal communication skills to translate support issues into solutions
- Proven relationship building and interpersonal skills to effectively work within our team
- AA or BA/BS in Business, MIS, Computer Science, or equivalent combination of education + experience
- Familiar with SQL Server, SQL Server Integration Services, and SQL Server Reporting Services
- Prior experience with transactional business software (QuickBooks, Microsoft Dynamics, etc.) is a plus
- Excellent analytical skills coupled with a high level of initiative and responsibility
- Ability to effectively execute in a high-pressure environment
- Ability to conform to shifting priorities, demands and timelines
- Proven ability to work in a dynamic multi-disciplinary team environment
Other Intangibles Haven't scared you off yet? Here are a few more reasons you might like working with us:
- We are a great company and are striving to get better all the time.
- We offer a great benefit package including: medical, dental, vision, short-term & long-term disability, PTO, and retirement with company matching.
- We encourage growth and will not hold you back.
- We have a fully stocked refrigerator for beverages and cupboards full of a variety of snacks.
We’re taking resumes, and if you’ve read this far we hope you’ll send one in. It will be read by a human being.
Next Steps If this is of interest to you, go to our website and apply with the requested information, including cover letter and resume, but please understand the following:
- Applications without both a completed cover letter and current resume will not be considered
- This job requires you to work from the office 5 days a week; it is not a telecommuting position
You may also view the job description directly on our website: http://ift.tt/1EfA8As
If you're an agency or you don't live nearby and don't plan to relocate to the Seattle area (note: we do not offer relocation services), please don't send us your resume.
Submitted May 19, 2015 at 12:07AM by NLPSEO http://ift.tt/1QXKZYX SeaJobs
