Me: Good afternoon, ma'am! What's the last name?
Lady: waddles slowly up to the front desk What's my Hotel rewards account number?
Me: Okay... Let me look for it... What's the last name?
Lady: Ugh. Guest.
Me: I'm sorry, what was that? I didn't quite catch that.
Lady: GUEST! G-U-E-S-T!
snatches a random piece of paper off of my desk and grabs a pen without asking and starts to write down "rewards account number"
(Oh boy... here we go... time to bring out my inner FDA bitch)
Me: gives her the "did you really just do that?" look for stealing my pen and paper
Lady: (sarcastically) Can I borrow this?
Me: Sure! (but just to fuck with her) But that has writing on the other side so let me just take that back and here is a blank paper... Okay I found your reservation but your number isn't on file. So let me look it up.
Lady: gives me the death glare and starts tapping her fingers
Me: Okay here is the number.
Lady: Make sure my room has a refrigerator.
Me: Of course! We already have you preblocked in a room with one-
Lady: And I better be right next to Miss OtherGuest
Me: okay...
Lady: taps fingers some more
Me: Alright and your ID and Card for incidentals since the room and tax is taken care of by your company.
Lady: hands me her ID
Me: Alright and your credit card?
Lady: It's on file
Me: No... your company card is on file for room and tax only. You will need to present your own card for incidentals.
Lady: They didn't ask for one last time I was here.
Me: Okay... last time maybe the company was paying for all charges. This time you will need to present your own card.
Lady: My own card is on file! It carries over from the first time I stayed here.
Me: Well this time it didn't, so I need a card to check you in, okay?
Submitted September 18, 2017 at 02:08AM by PoisonRainbows http://ift.tt/2x5Zvgq TalesFromTheFrontDesk
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