Long time lurker, first time writer. I've been in the IT business for about 8 years. I currently work for a large, international corporation, and I hold the role of System Administrator for one of the many satellite offices.
We have a lot of satellite offices, with our staff scattered across the United States. When we get a ticket into our support queue, it's broadcast to all IT personnel at each office(we chip in and help each other out).
So I'm working on a project to get our fax server(yes.... fax server) running more efficiently when I see my e-mail blow up. Our 24/7 call center in my building has put in a high severity ticket. Each reply had the same subject line... referring to this high severity ticket. I figured something awful had happened like my DS3 having issues or... god forbid I lose power.
So I lock my machine, undock it and bolt downstairs to our call center. I jump into the small switch room I have down there, everything is humming along hunky dory. Major crisis averted.... but there's still a high severity ticket out there.
I walk into the call center to find the supervisor that put in this ticket. I pull out my phone and start flipping through my e-mails to find where this originated. Didn't take long, I had one of them beelining right for me. We'll call her GMoney.
GMoney: Oh thank god you're down here Juumix, we have a serious problem.
Juumix: Yeah I saw your ticket and ran down, what's going on?
GMoney: Well, we opened up the refrigerator and there is no ice in there. In fact the whole freezer seems to have stopped working! We have food spoiling in there! The refrigerator is fine, just the freezer, we need this fixed asap!
Juumix: I uh.... er.... I'll get building maintenance, this doesn't fall under IT support.
GMoney: You don't do maintenance? I thought you took care of anything we plugged in!
Juumix: I mean... no... I don't fix appliances.
At this point, I'm completely flabbergasted. I walked out of the call center and looked at the e-mails in my phone. They weren't frantic e-mails from VP's and the like, it was a huge chain of "Is this serious?" and "And I thought my office was bad" comments.
GMoney isn't here today. I wonder why.....
Submitted January 21, 2015 at 11:08PM by Juumix http://ift.tt/1utnBMe talesfromtechsupport
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