This happened a couple years ago.
I used to work at a grocery store. Now, the store I was at had a hot foods section, where you could go buy ready-to-eat meals, aside from your standard grocery store fare in the aisles. From cardboard pizza to plastic-like roast chicken, anything your heart desired probably wasn't there. Anyways, you had your ready-to-eat meals in that section of the store as well as a small refrigerator with some beverages. Juice, pop, water, root beer, that sort of thing.
One day, I headed into the store to retrieve some baskets (I worked outside; it was part of my job to make sure baskets outside were at decent levels). Things seemed rather uneventful until I was approached by this woman holding a single-digit aged son by the wrist. Her face was contorted into such a horrendous display of visceral anger, almost as though she was someone who realized she gave her child apple juice that was more sugary than anticipated a few minutes too late.
As it just so happened, she stormed up to me as I was making my rounds. I asked her if she needed anything and immediately, the woman demanded to see the manager. Thankfully, my boss was just at the customer service desk, so it was a rather short walk for him to get to the customer. When he arrived, the woman launched into her tirade, billowing whatever pent-up rage she had.
It turned out that the woman had bought a bottle of apple juice from the ready-to-go section for her kid, but realized only after he finished drinking that it was more sugary than usual. She complained that the barcode sticker covered the juice's nutritional value to the point where she couldn't discern how healthy it was. Predictably, she wanted her money back. Off the top of my head, I can think of three problems:
If she was so concerned about how healthy it was, why didn't she check the nutritional value BEFORE she bought it?
If the nutritional value was blocked on that bottle, why not check the other ones on the shelf? After this entire exchange, I did end up looking at the apple juice bottles and most of them weren't blocking the nutritional information.
If the apple juice wasn't healthy enough, why not go for... water? Yeah, there was water right next to the display of apple juice. And it was cheaper, too!
My manager basically refuted her points, which only served to piss her off more. Eventually, he just gave up and let her be, refusing to give her a refund. She actually ended up doing a minor temper tantrum for a few seconds since he left. Eventually, the child finally left the store with her single-digit aged son in tow.
The saddest part was that she ranted, raved, and whined to the manager right in front of the beverage aisle. Right where they had other alternatives to the "sugary apple juice." The kicker was that the juice in the aisle also had the same stuff she got for her kid; without the barcode sticker, albeit unrefrigerated.
tl;dr: woman gives her son apple juice more sugary than she expected. Storms in and demands a refund, despite having so many opportunities to check product's nutritional value beforehand. Also had so many healthier alternatives, but simply refused to choose.
Submitted November 11, 2014 at 10:54AM by mercurialmaverick http://ift.tt/1tB3xzG TalesFromRetail
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