Somehow, BFH didn't get fired after crossing a huge line and interfering in a subordinate's personal life. He got a written warning, a lecture from HR and the assistant manager, and was told to mind his own business.
Over the previous weeks, HR had received complaints from me, the girl who sits next to me, and a couple other team leads that BFH was meddling with other teams and not respecting other team leads' authority over their technicians. He loved trying to get people in trouble. Classic tattletale, thinking that it made him look like the big dog when he would harass technicians for using their cell phones or browsing to sites like Reddit during their shift. And, while this was generally a rule, it was always very loosely enforced. As long as you weren't neglecting your customer, they didn't care. We were all very skilled at walking people through how to set up their email account in Outlook or how to install Wordpress while clicking through Imgur at the same time. Management knew that, and most team leads didn't care. It kept us from getting frustrated and burned out at our jobs.
HR was getting sick of it and told BFH to worry about his own team (and ONLY his team) and to let the other team leads reprimand their own techs. They were sick of hearing about him making waves.
He had a short streak of good behavior...
And then he ate another technician's food out of the refrigerator. Busted on camera. And this earned him another warning from HR.
:)
Whilst chatting with the lady next to me about how much everyone hated him, it occurred to us... if he keeps fucking up, we might actually be able to get him fired.
He thought he was too big to fall...
And he was later proven wrong.
You see, he technically has some authority over our tier 1 (AKA "L1") technicians. And some authority over the tier 2 ("L2") technicians. But the senior ("L3") techs are directly managed by the admins, and they only really answered to the department manager.
Our company had a chat system, and we used Pidgin to chat with each other back and forth. There were also chat rooms (like the general tech support chat room, an L2 room, L3 room, supervisors, etc.) that we would all talk to each other in. We would ask for help, talk about work stuff, personal lives, etc.
This chat system also had a broadcast function that would allow authorized persons to send out a message to pre-defined groups of people. The message would pop up on their screens if they were logged in.
(accidentally pushed "submit" before I'm done! Will edit again soon and finish this story!)
Submitted October 14, 2014 at 06:08AM by _spookie http://ift.tt/1voKm2G bossfromhell
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