This happened January 1st, 2010. I was working at a call center for a national hardware big-box store (in the US) on the complaint/website support line. It was New Years Day and I was working the late shift (2pm-11pm) when I got a call from a man from Texas.
He explained to me how he was very upset that his local store would not replace his refrigerator, which had went out that morning. I explained to him that they only have a 30-day return policy on major appliances and he could contact the manufacturer for any other warranty replacements. This did not make him happy, and he started cussing at me about our store not helping him. He told me that our company did not even care about his police report.
I said "Wait...why do you have a police report about your refrigerator going dead?"
As it turns out, his refrigerator was the victim of a terrible crime. His neighbors, having been intoxicated and excited about the new year, had started setting off fireworks. When the fireworks ran out, they decided it would be a good idea to continue their merriment with handguns. While firing off their handguns, they hit my customers house, and his refrigerator...killing it.
I had to explain to him that homeowners insurance would cover that, and that maybe he should be a little more concerned about the neighbors wanton shots hitting something less "refrigerator-y" next time and something more "fleshy" like himself.
In the end, he got hung up on, and I can only hope that his refrigerator received a burial by fire, since it had already been killed by a firing squad.
TL;DR-Guy wanted his refrigerator replaced, and we wouldn't because his dumb neighbors shot his house to ring in the new year.
Submitted September 26, 2014 at 01:09AM by theogtrekkie http://ift.tt/Yd792N talesfromcallcenters
No comments:
Post a Comment