I just had my first "that's not mold, that's plume" from a tobacco shop manager, and since you guys seem to have seen it all I'm going to ask what you would do.
After the initial rebuttal, I pointed out that plume doesn't look like mold on bread and that he may want to look into the plume vs mold debate. I exit the humidor as he is still inspecting the moldy sticks and purchase a few that appeared not to be affected that I now have in a travel humidor, just waiting for them to get some awesome plumage.
So now that one of the employees (whose attention I got first, and seemed to agree it looked like mold that you see on cheddar cheese that's been in your refrigerator for 2 years) and the manager know, what should I do? The selection in the shop is good and I'd like to keep buying there so I want them to fix the problem.
The shop employee said to contact HQ of the chain to bring it to a regional manager's attention, which I plan on doing. From a few other situations I've seen posted on here, it's been suggested I contact manufacturers like DE to get their support. For those of you that have, did you get any response and was the mold quarantined?
Submitted December 05, 2017 at 07:37AM by cm316 http://ift.tt/2BzIWZ4 cigars
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